Everyroom Helpdesk

Go to the Support Portal and select Create a Ticket. Add your order number, a short summary, and photos/videos (if applicable). You’ll receive a Ticket ID immediately for tracking.

We typically reply within 48–72 business hours. Complex cases (custom parts or carrier investigations) may take longer; updates will be posted to your ticket.

Open the Support Portal and choose Check Status of Existing Ticket. Enter your Ticket ID and Order Number to view messages and next steps.

Please attach:

• Wide shot of the full product and a close-up of the issue
• Packaging condition (inside & outside), if relevant
• Product label/serial sticker (if present)

If files are large, share a view-only link (Google Drive/Dropbox) inside the ticket.

Returns: Within 15 days of delivery, items must be unused and in original packaging. Missing packaging may affect eligibility or incur a repackaging fee.

Warranty: 5-year frame and 2-year manufacturing coverage for normal residential use. Excludes wear-and-tear, misuse, and unauthorized repairs.

To start a return or warranty review, open a support ticket with your order details.